Customer Service Representative

Customer Service Representative Apply Customer Service Representative Agency: DEPARTMENT OF FINANCE Posted on: 02/17/2024 Job type: Full-time Location MANHATTAN Title Classification: Exam may be required Department Land Records Bronx Salary range: $43,728.
00 – $51,293.
00 Job Description IMPORTANT NOTE: THIS IS A PROVISIONAL POSITION AND THE SELECTED CANDIDATE IS REQUIRED TO PROVIDE PROOF OF FILING FOR THE CLERICAL ASSOCIATE CIVIL SERVICE EXAM 3971.
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Customer Operations Division has oversight of the Department of Finance business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions.
Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF.
The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.
The Land Records Division and its Office of the City Register record and maintain all official documents related to real estate, including deeds, mortgages, and leases.
The division has offices in every borough except for Staten Island, where the Office of the County Clerk provides these functions.
Land Records records approximately 550,00 documents annually and collects over $5 billion annually in real property transfer and mortgage recording taxes.
The Division maintains and updates New York City property ownership records and provides review and research services for those records.
The Land Records Division also administers the property tax lien sale for property tax enforcement, interacting with the NYC Law Department, the Mayor’s Office of Management and Budget, and the Lien Trust Program.
Land Records Bronx is seeking a dedicated, detail-oriented Customer Service Representative.
The duties and responsibilities will include: - Processing Staten Island Real Property Transfer Tax/ ACRIS E-Tax forms.
- Examining scanned images of personal property documents and Liens for conformity of the law.
- Assisting Bronx Assistant Deputy with office operations and reporting functions as needed.
- Assisting customers in the public area with the preparation of required cover pages for document submission.
- Intake, scan and return documents presented to the City Register offices for recording by mail or in-person.
- Process certified document requests.
- Work on special projects within the division as needed.
Minimum Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills - Excellent written and verbal communication skills.
- Detail oriented and ability to multi-task.
- Working knowledge of computer programs.
- Strong interpersonal and teamwork skills.
- Knowledge of City Register functions a plus.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
For more information, please visit the U.
S.
Department of Education’s website at https://studentaid.
gov/pslf/ Residency Requirement New York City residency is generally required within 90 days of appointment.
However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.
To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Minimum Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills -\tExcellent written and verbal communication skills.
\n-\tDetail oriented and ability to multi-task.
\n-\tWorking knowledge of computer programs.
\n-\tStrong interpersonal and teamwork skills.
\n-\tKnowledge of City Register functions a plus.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
For more information, please visit the U.
S.
Department of Education’s website at https://studentaid.
gov/pslf/ Residency Requirement New York City residency is generally required within 90 days of appointment.
However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.
To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID 600821 Title code 10251 Civil service title CLERICAL ASSOCIATE Title classification Competitive-1 Business title Customer Service Representative Posted until 2024-03-01 Experience level: Experienced (non-manager) Number of positions 1 Work location 66 John Street, New York, Ny Category: Finance, Accounting, & Procurement