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Director, Operations & Strategy - Legal Services

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Posted : Monday, September 02, 2024 08:49 AM

About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members.
Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services.
Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST).
By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.
For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families.
We use cutting edge technology not normally used in a non-profit environment such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.
Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy.
Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done.
Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.
be/hYNdMGLn19A Job Title: Director, Operations and Strategy Department: Legal Services Reports To: Director, Legal Services FLSA Status: Exempt Summary: The 32BJ Legal Services Fund provides legal advice and representation to eligible 32BJ members and their eligible dependents.
Through collaboration with the internal team and teams across our organization, the Director, Operations and Strategy will be responsible for managing the administrative operations of the Legal Fund, including analyzing the business processes of the Fund with the objective of identifying and implementing opportunities for improvement and automation.
Working with the Legal Fund team and other stakeholders, the Director, Operations and Strategy will utilize skills such as strategic planning, financial management, vendor management, technology management, and data analytics.
Principal Duties and Responsibilities: Assess and evaluate the Legal Fund’s administration practices in partnership with the team.
Lead strategic projects and initiatives, creating work plans and deliverables with the goal of optimizing production functions; propose innovative technological solutions and lead cross- functional teams to execution of optimization plans.
Develop change management plans for each project or change initiative that acknowledges the different aspects of the change process – analysis, strategy, implementation, training and launch.
Collaborate with project management teams to build short- and long-term roadmaps that align with overall Fund strategy.
Work successfully and collaboratively with internal and external constituencies, including members of the Executive Office, senior staff, trustees, lawyers, the Union, consultants, and others.
Provide efficient and effective implementation guidance for the Legal Fund team by ensuring appropriate requirements gathering through sound assessment of the environment and expectations.
Deliver Proof of Concept, prototypes and targeted presentations that fulfill the Legal Fund’s expectations.
Oversee implementation projects in accordance with professional project management standards.
Oversee the development of test plans for all technical solutions including custom development work.
Implement the Fund’s operations under the following rubrics: Strategic Planning, Financial Management, Vendor Management, Customer Management, Technology Management, Analytics Qualifications 5+ years of management experience in a professional services organization.
Bachelor’s degree in business management, Information Technology, Financial Management or similar relevant field required; master’s preferred.
PMP or CLM certification preferred.
Proven analytical capabilities (very detail oriented) in high change environments.
Ability to set competing priorities.
Ability to plan and lead large-scale meetings with assorted audiences (executives, IT leaders, users, etc.
) Team orientation and a collaborative style of management MS Dynamics experience helpful.
Analytics Dashboard experience helpful Requirements: Experience in business process analysis and design, workflow analysis, and developing future business processes.
Experience facilitating training and providing coaching in process improvement methodologies.
Strong ability to develop process improvement strategies using operational and performance data.
Extensive ability to configure workflows using business process management software.
Excellent MS Office skills including Visio, PowerPoint and MS Project; Qlikview or similar software experience an advantage.
Good understanding of UI design, and systems integration Detail oriented with excellent organization, presentation, critical and analytical thinking, communication, and problem-solving skills.
Ability to apply technological tools to solve administrative problems.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Phone : NA

• Location : New York, NY

• Post ID: 9006074116


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