Epic Technical Lead-Hybrid based in NYC

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Epic Technical Lead Full-Time-Hybrid based in NYC Position Overview: The Epic Technical Team Lead role at the Hospital for Special Surgery is responsible for leading technical support for our Epic electronic health record system.
The Team Lead will represent IT as the downtime lead, manage business continuity and disaster recovery strategy, help identify best practices, manage environment strategy, troubleshoot technical issues, and serve as the liaison between our Epic Hosting partners and the HSS Epic Application Teams on key initiatives.
Responsibilities: IT Lead for Downtime/Business Continuity (BCA): BCA Strategy BCA Audit/drills BCA Monitoring (System Pulse/Kuiper) Disaster recovery planning for Epic Alternate/Backup Access + Emergency Public Access Gateway to Epic Epic Major Upgrades Epic System Updates, Client Packs, Release Authorizations Epic Technical Support including: System freezes Chart locks Monitoring of trends in performance Monitoring/supervision of Hosting teams Root Cause Analysis (RCA) follow-ups to verify process improvements Browser + Network Whitelisting Tickets/Escalations/Queue Management Epic Cyber Security Initiatives: Aiding in quarterly Epic Security Audits Facilitating the implementation of Epic security fixes Facilitating the implementation of Epic application enhancements to further secure our environment Help Desk + Epic Network Operations Center (NOC) process improvement and drills LWS/EPR (Workstations/Printer) Record Strategy Hyperspace Secure vs.
Logout strategy Inactivity timeouts Hyperspace Local Printing Audits + Annual Benchmarking survey Hyperdrive Implementation Lead Exploratory Pilots and New Epic Applications + Technologies Qualifications: Qualifications: Minimum: BA/BS Degree in Information Systems, Business, or other related areas or equivalent education / job experience Candidates must have proven problem solving, analytical, administrative, written, and verbal communication, presentation, customer service and leadership skills, and will be expected to balance multiple initiatives.
Must be able to communicate and interact extremely well with all levels within the HSS organization Must have strong interpersonal relationship skills Must be a team player Strong customer service orientation Detail oriented Preferred: 4+ years’ experience in healthcare working directly for a healthcare organization EPIC certified or experienced in one or more of the front-end modules Working knowledge of Epic’s Sherlock and Nova applications Knowledge and understanding of project management principles Other Requirements: #LI-JL1 #LI-Hybrid Pay Range - Minimum: USD $140,000.
00/Yr.
Pay Range - Maximum: USD $160,000.
00/Yr.