Assistant Manager - Columbia University

Job Summary: Joe Coffee is looking for an Assistant Manager for our Union Square and nearby 13th Street locations.
Joe Coffee Assistant Managers are knowledgeable, enthusiastic and dedicated coffee professionals serving to support general business operations, staff development and coffee quality of at least 2 locations.
They do this not only through assisting the Area Manager with operational tasks and initiatives but the Assistant Managers also helps to ensure execution of Joe quality standards for all offerings as well as hospitality.
This is achieved through data collection in conjunction with the QC team, routine equipment maintenance and staff coaching.
Key Responsibilities Operations Day-to-day store operations including inventory management, banking and cash handling Develop understanding of café operating and finance goals to aid in achieving targets Staff training - Conduct new hire training and provide continued development after bar training.
Ensure robust coffee environment in café through instock retail displays, actively coaching staff on offering to customer Perform Area Manager’s duties when the Area manager is away/unavailable (communicate with HQ, handle employee issues, report on store concerns, etc.
) Coffee Education/Quality Control Ensure brewed coffee is always served fresh and at Joe Coffee standards Dial in all brewed coffee Manage coffee inventory, ensuring coffee is brewed with proper time off roast Maintain tasting logs for both drip coffee and espresso Maintain beverage recipes and grind guides Ensure staff understands and can talk to customers about the coffee and espresso we serve and sell Provide staff with information about new coffees and coffee menu changes, and conduct in-store tasting with staff for all new coffees Train and continually coach staff on topics including, but not limited to Bar flow, efficiency & Cleanliness, Palate development, Overall drink service (hospitality, presentation, latte art) Coffee Equipment Maintenance Ensure all brewing equipment is maintained and cleaned by Joe Coffee standards Record all cleanings, maintenance and issues in the store's Google spreadsheet Communicate directly with Coffee Technician for urgent issues Relevant Skills, knowledge & ability Be Passionate and knowledgeable about speciality coffee Strong barista with excellent espresso/drink making skills Service Experience - Adhere to recipes and presentations for food and beverage items Great Customer Service (Hospitality focused) Be able to lead and educate café staff Able to Multi-task; Experienced and comfortable with working busy shifts Detailed-oriented and passionate about product quality Tidy and self-disciplined Food Protection License Education: Joe Barista Training Physical Requirements: This job requires standing for most of the day.
This job involves lifting equipment or packaging that could range from 20 - 75 pounds.