Cafe Shift Lead

CAFE SHIFT LEAD LEGOLAND Discovery Center and SEA LIFE New Jersey is on the lookout for a *Food and Beverage Shift Lead* to be the lead wizard for our café! *About the Role* You’ll wow the customer with exceptional guest experiences while hitting all KPI targets.
You’ll motivate café team members to deliver outstanding results and strive for continuous improvement.
Compensation for this opportunity is $18.
75/hour.
*Key Objectives* •Work with our Retail Manager to achieve food and beverage department goals.
•Help lead a great team by training and ensuring all team members deliver consistent standards •Use the mystery shopper program as a benchmark to make sure you delight your guests with excellent customer service.
•Drive sales above the budgeted targets by helping to develop new experiences, promotions and expand products lines.
*Key Responsibilities * • Follow all loss prevention procedures.
• Complete all stock control processes.
• Monitor the effective visual appeal of all commercial points throughout store and attraction, ensuring the highest standards and recommending improvements.
• Plan, organize and maintain standards within your F&B unit or area, completing weekly standards audits.
• Always keep our guests happy.
• Live and breathe the Merlin Way and lead by example *About You* • 2 years of food and beverage experience.
• Guest service experience.
• Experience in a visitor attraction, theme park, museum, leisure, hotel or theater environment.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously and multi task as necessary.
*The Perks* Alongside PTO, you can also look forward to enjoying a great benefits package including a 401(k), Merlin Magic Pass, discount in our retail shops and restaurants, discount online on LEGO, and much more! Merlin Entertainments Midway Division includes iconic attractions such as Madame Tussauds, LEGOLAND Discovery Centre, Peppa Pig and More! Merlin’s a company where spreading happiness in every job description, where new teammates become old friends and a job for the summer means memories forever.
We offer flexible hours filled with fun – where part-time working is 100% rewarding.
*Everyone Matters at Merlin.
* At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.
We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.
Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation.
Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
_*We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.
You can get in contact at NAPeopleHUB@merlinentertainments.
biz.
*_ *​* *​* Job Type: Full-time Pay: $18.
75 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Paid training * Vision insurance Experience level: * 1 year Shift: * Evening shift * Morning shift Weekly day range: * Every weekend * Monday to Friday * Weekends as needed Ability to commute/relocate: * East Rutherford, NJ 07073: Reliably commute or planning to relocate before starting work (Required) License/Certification: * Driver's License (Preferred) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) Work Location: In person