Manager IT EQA Loyalty

Position Summary As Manager, IT Enterprise Quality Assurance (EQA) Loyalty, you will create a testing approach and assist Software Development Engineers in Test (SDETs) and engineers in the implementation of a testing strategy.
The strategy should account for Automatized Application Program Interface (API) & Graphical User Interface (GUI) level Regression, Performance, User Acceptance testing, Security and others forms of testing.
The test approach would ensure that defects do not reach our customers and crewmembers.
As the manager you will assist the team in prioritizing the defects for developers and analyze product Quality and Project risks.
Essential Responsibilities Work with Product Development Teams to develop and understand product vision and testing requirements Lead with team with a “shift left” test methodology Responsible for Leading, developing and guiding EQA Engineers Ensure that EQA Engineers adhere to EQA testing standards and methodologies Analyze Test result and resulting defects, coordinate triage meetings toward early detection and mitigation of project delays Ensures the right tool is used to Track requirements, Test Cases, Scenarios, Defects, establishing traceability, maintaining the records of Quality Controls required for compliance and certifying Software for release to production Provides guidance to EQA Engineers toward Developing API and GUI Test Scenarios and Test cases, analyzing requirements and providing Test Estimates Ensures quality, efficiency and consistency across all team Engineers Collaborates with other IT Managers to ensure projects meet milestones and deliverable dates Monitors, develops and delivers report statistics on problems and issues Take a significant role in the development of crewmembers to support their engagement, growth, goal achievement Makes recommendations regarding the acquisition and/or implementation of software to increase IT EQA Quality Other duties as assigned Minimum Experience and Qualifications Bachelor Degree’s in Computer Science; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least five (5) years of previous related IT leadership experience Five (5) years’ experience of Airline Experience Five (5) years’ experience in Test Automation Five (5) years’ experience in Scrum Methodology Three (3) years of customer loyalty program Ability to implement automated test frameworks for both API and GUI Knowledge of Mobile App Testing Strong Understanding of Java Experience in testing complex integrated systems, including REST API, Batch Jobs, and File Processing Ability to Develop End to End test strategies and implement Black Box and White Box Testing Strong knowledge of Software Development Lifecycle (SDLC) Strong Knowledge of Functional, System, Integration, Unit and Regression tests Strong Knowledge of Testing web applications, API, Mobile applications in a MS Azure environment Focused and driven to excellence to ensure quality of deliverables Ability to communicate and escalate issues and risks as necessary Excellent problem solving and structured thinking skills Excellent customer service and an understanding of how IT is ultimately delivered to the Customer Ability to work in a fast-paced environment, work well with others and complete tasks with minimal supervision Available for occasional overnight travel (10%) Must pass a pre-employment drug test Must be legally eligible to work in the country in which the position is located Preferred Experience and Qualifications Experience in Business Analysis, Requirements reviews or creation of Testing Requirements Experience with Test Management Software or Application Lifecycle Management tools Experience in Java and other programming languages Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.
) and Company policies, procedures and risk controls Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities Equipment: Computer and other office equipment Work Environment: Traditional Office Environment Physical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently.
(Sedentary) Compensation: The base pay range for this position is between $118,800.
00 and $177,100.
00 per year.
Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.