Setting Standards, Changing Lives
At NewYork-Presbyterian Hospital we are committed to communication of the highest quality.
Friendly and focused, our Contact Center quickly relays information and facilities access, ensuring our patients and their families continuously receive superior service.
Now, you have the opportunity to become one of the people who Make It Possible.
Manager - Contact Center Operations – Midtown
The Contact Center Manager serves consumers by planning and implementing call center strategies and operations.
The manager is responsible for improving systems and processes and managing a 24x7x365 contact center and staff.
The manager works in close collaboration and alignment with all hospital campuses, the universities, the NYP Medical Group and community providers.
Responsible for designing and implementing improved processes, systems and operational policies at our Patient Experience Contact Center.
Directs supervisory and support staff, recommends changes to patient access & call center operations to enhance the patients & caregiver experience and support positive patient outcomes.
This is a full-time position working Monday-Friday days, while providing support as needed outside of normal business hours.
It is based out of our corporate office in Midtown Manhattan with travel to other sites required.
Preferred Criteria
Master’s Degree
Required Criteria
Bachelor’s Degree
Minimum 7 years of related experience
Strong oral and written communication skills
Capable of interpreting call center and WFM data and operationalizing business needs while balancing staff needs and comfort
Strong leadership, management and organizational skills
Join a healthcare system where employee engagement is at an all-time high.
Here we foster a culture of respect, diversity, and inclusion.
Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.
Start your life-changing journey today.
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2024 “Great Place To Work Certified”
2024 “America’s Best Large Employers” – Forbes
2024 “Best Places to Work in IT” – Computerworld
2023 “Best Employers for Women” – Forbes
2023 “Workplace Well-being Platinum Winner” – Aetna
2023 “America’s Best-In-State Employers” – Forbes
2022 “LGBTQ+ Healthcare Equality Leader” - Human Rights Campaign
2022 “Top 50 Companies for Diversity” – Diversity Inc.
2022 “Best Company for Multicultural Women” – Seramount
2022 “Top Company for Executive Women” - Seramount
“Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group
2022 “Best Adoption Friendly Workplace” - Dave Thomas Foundation
NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$119,000-$160,000/Annual
It all begins with you.
Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure.
Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person.
Join our team and discover where amazing works.
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