Securities Services Resiliency Manager

JOB DESCRIPTION As a Securities Services Resiliency Manager in Security Services, following the issuance of new regulation on operational resiliency, you will play a key function to ensure that the business can withstand and recover from disruptions minimizing the impact to customers, the Firm, and the Market.
You will entail close collaboration and partnership across Operations, Product, Technology, and the Commercial Investment Banking (CIB) Resiliency Team to adhere to enhanced firm wide resiliency standards in line with regulation.
Job responsibilities Manages the coordination of the Business response across Operations, Client Service, Product for Major Incidents (Incident Management) Represents Securities Services operations during major incidents within other Lines of Business which may have cross impacts to Securities Services (Cross Line of Business engagement) Ensures communication and handover to equivalent APAC and EMEA regional leads for incidents which extend beyond Americas Close of Day.
Implements framework to ensure monitoring of incidents which may rise to crisis level, with timely escalation to business heads, CIB Resiliency, and regional Crisis Management Team heads where appropriate (Crisis Management) Partners with Technology and Operations to ensure After Action Reviews are competed, with remediation actions tracked to conclusion Delivers monthly management information systems to monitor volume, impacts and themes of disruptions across technology, vendors, sub-custodians and Financial Market Infrastructures (FMIs) Works with Essential Service Managers and resiliency plan managers to document playbooks and coordinate simulation testing across multiple disruption scenarios Required qualifications, capabilities, and skills Minimum of 10 years’ experience in Financial Services environment; Focus on resiliency, incident management.
Sound understanding of the Securities Services business and the regulatory environment Experience of working within an incident management framework, with proven expertise of managing multiple stakeholder groups to resolve significant issues Analytical skills, problem solving, good critical thinking and decision-making skills based upon fact and business/industry knowledge Excellent communication skills with the ability to deliver succinct and accurate messaging to senior stakeholders Ability to work independently and multitask in a fast-paced environment Proven stakeholder management skills required to work cross-organizationally to influence others, drive results and implement change Preferred qualifications, capabilities, and skills Working knowledge of Technology systems which support Securities Services Understanding of client segments and behaviors Understanding of Custody market infrastructure, including agent banks and FMIs ABOUT US JPMorgan Chase & Co.
, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.
P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
(If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.
) We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services.
The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries.
We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.
Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.
Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.