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Posted : Monday, September 02, 2024 02:40 PM
About us:
Harri is the first enterprise-ready workforce management platform built for the services vertical.
The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result.
We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon.
We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.
If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.
Position Overview: The Enterprise Program Manager will be responsible for overseeing the successful rollout of a large enterprise client with up to 10,000 locations over the next two years.
As part of the Strategic Operations team, you’ll have the opportunity to work closely with all elements of the organization, including Product, Engineering, and Customer Success, among others.
This role will support a client with high visibility at the executive level, providing you with exposure to several members of the executive team.
Following the successful implementation of this client, the Enterprise Program Manager will transition to support the rollout for our largest, most complex enterprise customers.
This role will report to the VP of Strategic Operations.
Key Responsibilities: Serve as the primary point of contact and liaison between client leadership and internal Harri stakeholders, including Product, Engineering, Implementation, Customer Success, and Support Work with the client to clearly define, agree upon, and prioritize outstanding Product requirements (features, enhancements, etc.
) and support backlog management.
Coordinate with Product and Engineering to ensure the agreed upon software modifications are clear, designed to spec, tested, and delivered to the client on time.
Develop a comprehensive framework for user acceptance testing of features and enhancements, planning for their release, and ensuring end-users are properly prepared for each release.
Ensure test plans and user documentation is properly prepared and delivered to the client in a timely manner.
Create and manage a project delivery plan for the rollout of new customer locations, and work closely with the Harri Implementation team to support deployment of new locations for customers at scale.
Work closely with Customer Success and Support teams to ensure deployed customers are enabled for success, have issues quickly resolved within the SLA framework, are aware of upsell opportunities, and become promoters of the Harri platform.
Communicate project status to key stakeholders, including the executive team, and work with them to determine and prioritize business strategies for the client.
Lead daily activities of the project team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.
Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
Required Experience, Education & Skills: Bachelor's degree in IT, business, finance, management, or a related field.
8+ years of experience at technology companies, with at least 4 years of program management experience.
Experience supporting large, complex enterprise customers.
The ability to quickly become an expert on all elements of the Harri platform.
Excellent planning and organizational skills, with the proven ability to manage multiple activities and initiatives at once and properly balance competing priorities.
Strong interpersonal skills.
This role will require close coordination with senior clients at the corporate level, on-the-ground operators, and various internal teams spanning both the technical side and business side of the organization.
It will require managing different personalities within and outside the organization.
Excellent verbal and written communication skills.
Experience working with Product and Engineering teams to ensure successful delivery of software enhancements and rapid resolution of software bugs/issues to the customer, though no prior development experience is required.
Demonstrated ability to create and manage project plans, including timelines, status, and risk identification.
Ability to understand and advocate for the end-user.
Ability to communicate functional and technical concepts to non-technical and technical users alike.
Detail-oriented, analytical, and creative thinker.
Adaptable.
Prior experience rolling out new technology solutions to businesses.
Type: hybrid - 3 days a week in the NYC office Location: Continental US, with NYC preferred INDHEADOFFICE
The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result.
We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon.
We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.
If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.
Position Overview: The Enterprise Program Manager will be responsible for overseeing the successful rollout of a large enterprise client with up to 10,000 locations over the next two years.
As part of the Strategic Operations team, you’ll have the opportunity to work closely with all elements of the organization, including Product, Engineering, and Customer Success, among others.
This role will support a client with high visibility at the executive level, providing you with exposure to several members of the executive team.
Following the successful implementation of this client, the Enterprise Program Manager will transition to support the rollout for our largest, most complex enterprise customers.
This role will report to the VP of Strategic Operations.
Key Responsibilities: Serve as the primary point of contact and liaison between client leadership and internal Harri stakeholders, including Product, Engineering, Implementation, Customer Success, and Support Work with the client to clearly define, agree upon, and prioritize outstanding Product requirements (features, enhancements, etc.
) and support backlog management.
Coordinate with Product and Engineering to ensure the agreed upon software modifications are clear, designed to spec, tested, and delivered to the client on time.
Develop a comprehensive framework for user acceptance testing of features and enhancements, planning for their release, and ensuring end-users are properly prepared for each release.
Ensure test plans and user documentation is properly prepared and delivered to the client in a timely manner.
Create and manage a project delivery plan for the rollout of new customer locations, and work closely with the Harri Implementation team to support deployment of new locations for customers at scale.
Work closely with Customer Success and Support teams to ensure deployed customers are enabled for success, have issues quickly resolved within the SLA framework, are aware of upsell opportunities, and become promoters of the Harri platform.
Communicate project status to key stakeholders, including the executive team, and work with them to determine and prioritize business strategies for the client.
Lead daily activities of the project team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.
Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
Required Experience, Education & Skills: Bachelor's degree in IT, business, finance, management, or a related field.
8+ years of experience at technology companies, with at least 4 years of program management experience.
Experience supporting large, complex enterprise customers.
The ability to quickly become an expert on all elements of the Harri platform.
Excellent planning and organizational skills, with the proven ability to manage multiple activities and initiatives at once and properly balance competing priorities.
Strong interpersonal skills.
This role will require close coordination with senior clients at the corporate level, on-the-ground operators, and various internal teams spanning both the technical side and business side of the organization.
It will require managing different personalities within and outside the organization.
Excellent verbal and written communication skills.
Experience working with Product and Engineering teams to ensure successful delivery of software enhancements and rapid resolution of software bugs/issues to the customer, though no prior development experience is required.
Demonstrated ability to create and manage project plans, including timelines, status, and risk identification.
Ability to understand and advocate for the end-user.
Ability to communicate functional and technical concepts to non-technical and technical users alike.
Detail-oriented, analytical, and creative thinker.
Adaptable.
Prior experience rolling out new technology solutions to businesses.
Type: hybrid - 3 days a week in the NYC office Location: Continental US, with NYC preferred INDHEADOFFICE
• Phone : NA
• Location : New York, NY
• Post ID: 9055603740
