Position Summary:
The Consumer Development Manager is responsible for Consumer Revenue and DOP Growth within an operating geography, which would include all Penske Agent Relationships, Agent Prospecting, as well as providing Leadership to the District in regards to all facets of customer satisfaction.
This position will be located at the Penske facility at 2723 Tonnelle Avenue in North Bergen, NJ.
Major Responsibilities:
-Provide company information, operational, results and growth opportunity to Penske rental agents
-Provide training to Agents and Penske associates around consumer phone sales, Penske product lines, and Penske operating processes.
-Providing front line contact with Agent prospects and knowledge of competitive markets
-Training and coaching Penske associates on Customer Satisfaction
Support location and rental customers, including rental counter activities as needed
-Other projects and tasks as assigned by supervisor
Qualifications:
-At least 2 years of customer service experience required
-2 years of supervisory experience preferred
-Bachelor’s degree required, or at least 2 years of specific Penske Rental experience required
-Valid Driver’s License required
-Proficient in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint
-Strong written/verbal communication skills are required
-Regular, predictable, full attendance is an essential function of the job
-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.
Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.
The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
Job Category: Sales/Business Development/Sales Management
Job Family: Operations
Address: 2723 Tonnelle Ave.
Primary Location: US-NJ-North Bergen
Employer: Penske Truck Leasing Co.
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Req ID: 2401808
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